Frequently Asked Questions

Our Frequently Asked Questions has the most common questions we are asked by potential customers and customers already using our service. If you can't find the answer to the question you have you can find us on ticket or live chat.



NVMe NVMe NVMe Web Hosting.


CloudLinux further secures CentOS and is designed for Web Hosting and Datacentre providers. When used with cPanel it further secures each user on a Web Hosting server inside their account. Users are called tenants and CloudLinux helps to prevent common issues like SymLink attacks or a user consuming all of the resources on the server though poorly written scripts. CloudLinux increases stability and security for everyone.

cPanel is the most popular control panel used on the internet to manage websites today. It offers users a graphical user interface (GUI) to perform tasks like adding email accounts or FTP accounts. It's easy to use design but advanced features like GIT support mean any user of any ability can manage a website.

Technological advances! SATA hard drives were designed around 2000 and whilst they offer large storage capacities they are old. After SATA was created SSD came alone and whilst this is a faster type of storage than SATA it often comes in small capacities. NVMe was then created to bridge the gap between these storage types. NVMe storage is faster than both SATA and SSD storage and also comes in high capacities. It also uses no cables.

Yes, we can offer you an IP in one of 14 locations around the world. We use Geographic IPs located in different countries then we route them to our Web Hosting service. When you use a dedicated IP if segregates your website from the other websites on the server who all use a shared IP.

Currently, we can provide IPs in the following countries. The United Kingdom, France, Spain, Portugal, Ireland, Germany, Belgium, Italy, Chez Republic, Netherlands, Finland, Poland. We are purchasing IPs in other countries all the time and our current availability is displayed on the order page.

We offer shell access to our users who need it. Shell access can be dangerous so it's not activated by default. To request access you can ask the support team to enable this for your account.



Reseller NVMe NVMe NVMe Web Hosting.


A Reseller Accounts allows you to host multiple websites with a control panel. You get access to Web Host Manager (WHM) which allows you to create new accounts and manage them. When you create a new account that account is then provided with cPanel to manage the website. Our NVMe Reseller Web Hosting is white-label and you have full use of all of the features on the server.

Most Web Hosting providers use a shared IP to place all of the accounts on the server on. This means a user can find out what other websites the server is hosting. To increase privacy all Resellers are assigned a dedicated IP and Resellers use this IP to place account on top of. This means maximum privacy for our Resellers.

Yes, we can migrate most accounts to our service without any downtime for your users. To start a migration request just indicate this on the order form and our migrations team will be in touch with you.

Abuse takes many forms but the most common we encounter is Spam abuse and Phishing Abuse. We do not allow bulk mailing from our IPs and we use an automated system to detect spam abuse which will suspend any account found to be sending vast numbers of emails. Phishing abuse usually occurs because a user has not kept their website updated. This leads to gaps in the security of the website and allows malicious users to target specific areas of a website. This, in turn, leads to access for the user to upload files to an account. To combat this users must always keep their websites updated and we also scan the whole network periodically notifying customers of security issues.



Linux NVMe NVMe NVMe VPS Servers.


A VPS or Virtual Private Server is a proportion of a Dedicated Server. It's simply not economical for most users to buy a Dedicated Server so providers split dedicated servers up into smaller pieces for users to use. On average our VPS nodes have between 10 to 20 VPS Servers on them. We never oversell our service.

Yes, we can migrate most accounts to our service without any downtime for your users. To start a migration request just indicate this on the order form and our migrations team will be in touch with you.

A lot of Hosting providers oversell. This means they assign more resources than are available on the host node. The idea being is if a user has purchase 100GB of Space they won't be using that 100GB all the time and therefore that usage can be shared out. We never oversell our service and each server has guaranteed resources. Overselling only risks the uptime of the service. We do allow Web Hosting Resellers to oversell their resources.

We have a full range of Operating Systems for Virtuozzo and KVM VPS Servers. This includes the latest versions of CentOS, Debian, Ubuntu, OpenSUSE and more. For KVM solutions we also provide Linux Desktop images in .ISO format or you can provide your own Linux .iso to use on your server.

Yes, and in fact, we provide two. All users can manage the basic functions of their NVMe VPS from the client area. You can reboot and reinstall and mount OS images from the client area but for more advanced features like changing the main IP of your VPS Server you can use the offsite control panel at https://vps.first2host.co.uk.

Our service is mainly unmanaged unless you have purchased one of our cPanel NVMe VPS Servers which now includes full server management.



Dedicated Dedicated Dedicated Servers.


Lot's of customers have seen issues finding templates for Virtualization so we have made available our whole templates repository (repo) and we will continue to update the repo with new templates for OpenVZ, Virtuozzo, and KVM. We do not provide XEN templates. The repo can be found at https://repo.first2host.co.uk

We provide all dedicated servers a control panel with easy to use functions. Our in-house control panel allows users to use IPMI, Reinstall and Reboot. Unblock IPs and route IPs between servers. Located inside your client area we have built the control panel to allow customers as much freedom as possible without having to get in touch with the support team.

Each server can have a maximum of 128 IPs assigned to them and newer servers have the capacity to manage fail over IPs. This means you can route IP blocks between your servers.

For newer servers in Europe you can choose IP block in the following countries. The United Kingdom, France, Spain, Portugal, Ireland, Germany, Belgium, Italy, Chez Republic, Netherlands, Finland, Poland.