Frequently Asked Questions - Common questions in regards to our services

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

SSD Shared Web Hosting

Further information about our Shared SSD Web Hosting plans is available here.

Shared hosting is a web hosting plan that you share the available server resources with other users. Ideal for start-ups or personal sites shared hosting is generally seen as the starting point to the web hosting world. Once you have outgrown shared hosting the next step would likely be a vps server.
Yes, you can. If your current provider uses cPanel, we can likely migrate your account into our shared web hosting plans with zero downtime. Don’t worry if you don’t use cPanel we can still migrate your website to our service but there may be some downtime. Just contact our sales team for further advice.
We have IPs in the following countries, Belgium, Czech Republic, Germany, Spain, Finland, France, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, United Kingdom. It stands to reason if your selling Watches in Italy then to improve your search engine rankings you would choose an IP in Italy. Geographical IPs are only available on SSD based plans at the moment. Consider an SEO VPS and cPanel for further options.
Usually, all accounts are set up automatically. If you use a credit card to fund your purchase we will ask you for identification before we open an account for you, this is for fraud prevention reasons. If you also choose a Geographical IP then a delay will be seen whilst we configure this for you.
You're going to want to point your domain name to the name server sin your welcome email, these start NS1 and NS2 and your domain name registrar can help you with this., If you purchased your domain name from us you can update your nameservers from your client area. Next, upload your files to the public_html folder using FTP. Your homepage should be called index.html or index.php
Don't worry we will do that for you. Every three months we will automatically renew any SSL certificates you have and install them to your account. Once you have issued the first SSL just sit back and relax. You can also remove your SSL and reissue it from your control panel.
Login to your control panel at http://yourdomain.com/cpanel and click the "Cloudflare" icon, from their follow the three easy steps to get set up on Cloudflare within seconds.
Just catch us on Live Chat during the week or 24x7 by logging in to your client area and submitting a ticket to our product support team.

SSD Reseller Web Hosting

Need more information about our SSD Reseller Web Hosting? We might have been asked your question before.

Reseller Hosting is a type of web hosting account that allows you to manage a number of different websites, each with their own control panel from one main account. You can easily deploy accounts using the control panel interface or by using automation software like WHMCS
Migrating into your new account is easy. Open a ticket from your client area to our “Migrations” department and our migration experts will guide you through the process. In most cases, we can migrate your accounts with no downtime at all.
Most accounts come with private DNS. We usually setup DNS using ns1 and ns2.yourdomain.com. Login to your client account and navigate to “Services” then “My Services” select the reseller account in question and your name servers and IPs will be listed here. You can also refer to the welcome email we sent you.
There’s no need! You can see a complete history of every email we have sent you from your account. Once logged in click “Account” then “Email History” to view any email send in the past.
Currently you can choose to pay by PayPal Billing Agreement, PayPal One -Time Payments, Credit Card, Bank Transfer and Bitcoin.
Our SSD Reseller Web Hosting is configured for Geographical IPs. You can order additional IPs from your client area. Click "Services" then "View Available Addons" to order.
Yes, If you pay upfront for your Web Hosting, Reseller Hosting or VPS Hosting you will receive either two months free Please contact our billing team who can provide you with the exact discount and arrange payment.
You can access the main control panel by navigating to yourdomain.com/cpanel You can get to WHM by navigating to yourdomain.com/whm You can also use your servers IP address followed by :2082 for cPanel and :2086 for WHM. You can also login to your client area and perform most tasks from there.

Dedicated Server Hosting

More information about our Dedicated Server Hosting plans is here.

Dedicated Hosting is a whole server for use just by you. You have your own dedicated connection to the internet and sole use of all of the available resources. Servers on our network are connected by Internal IP addresses to allow you to control them from the client area.
When we first asked our users what they wanted they told us a way to reboot and reinstall servers was a must. We developed a way for our users to do this and kept adding new features. Now you can use a net-boot to boot your server or use custom Kernels, you can reinstall your server with over 50 different OS versions, point your subnets to other servers on the network and place your server into rescue mode to revert any changes you have made or update your root password. Since introducing the dedicated server control panel our support team has seen a huge 74% drop in the number of support tickets received as users can now complete most takes themselves
Currently, we offer a range of payment options which include Credit and Debit Cards, PayPal, Bitcoin and Bank Transfer. If you are a new customer using a Credit Card, we will request ID from you to confirm your identity.
When ordering your server, you will see some have the option for free subnets. These are ideal if you're using virtualisation or converting the server to sell virtual servers. You just pay £3 per IP then keep them for the life of your server with us. You can also purchase these IPs by contacting our sales team.
This depends on the location of the server but, as standard, we have all of the usual operating systems like CentOS, Ubuntu, Debian and Fedora. On some servers using the dedicated server control panel we have a much more extensive range which gives you access to over 50 OS options and preinstalled software bundles like CentOS and cPanel in one image.
No! we offer an unmanaged service unless your running cPanel which, if you do you can add a maintenance package which means we can assist you with software problems and questions on your server. We will help if your server is offline without a maintenance plan but as long as it’s not related to software.
No, you only pay for the server for the time you wish to use it in monthly periods. Whilst you're in a monthly period there is a contract that you abide by the TOS, AUP and any other terms we have.
Yes, if you pay for a year upfront you will get two months free so you pay for 9 months and receive 12 months

Linux and Windows VPS Servers

If you're looking at our Linux VPS Servers or our Windows VPS Servers here some more information.

Put simply VPS hosting is a slice of a dedicated server assigned just to you. We take a large dedicated server, deploy a hypervisor and divide that server into smaller servers. Users on the server share the resources which gives the end user a full server with root access at a much lower price than a dedicated server. All virtual servers are deployed inside their own encrypted container making it impossible to access the server without the root password.
We’re really easy going! As long as the activities you are doing are legal in your part of the world First2Host takes no interest in the content you upload or the information you share. What we won’t tolerate are Phishing sites, no one likes to have their wages stolen!. We also will not allow the sharing of copyrighted content. We use custom software that monitors all of our network for Phishing content or illegal software and accounts are automatically suspended if our system detects these.
Yes! Since 2016 all of our VPS servers have been delivered with a single IPv4 address and a single IPv6 address. If you want more IPv6 IPs we can supply these to your server, just ask! It’s not yet possible for us to create VPS servers with just IPv6 addresses. Due to our Hypervisor, we have to assign an IPv4 address too.
We’re cPanel experts! If you have a cPanel server already or you are looking to get a cPanel VPS just purchase a cPanel license from us and we will fully setup your cPanel VPS server for you. We will configure all of the software, deploy a software firewall and configure a custom ssh port for you. If you then want to migrate accounts into your new cPanel VPS we can do this for you with zero downtime for your clients. As long as you have a cPanel license from us we can complete all of the work for free.
Yes, we do, in fact, OpenVZ VPS Servers and KVM Servers include two control panels and if you're using a new an OpenStack SSD VPS then you get to use our Dedicated Server Control Panel. The Dedicated Server Control Panel (DSCP) is our new in-house control panel which is used to control dedicated servers and some VPS on our network. All servers can be managed from your client area or via a dedicated control panel.
Our SSD Reseller Web Hosting is configured for Geographical IPs. You can order additional IPs from your client area. Click "Services" then "View Available Addons" to order.
Absolutely, you use RDP (Remote Desktop Protocol) to connect to the desktop and it’s exactly like your home Windows PC
This depends on the plan, some servers will come ready setup, others you need to deploy your OS using the VNC. Check the welcome email for more information.
We currently have the following Operating Systems for OpenVZ Servers;

Centos 7.3 x64
Centos 7.3 x64 + cPanel + CSF
Centos 7.3 x64 + cPanel + CSF + Let's Encrypt
Centos 7.3 x64 + cPanel + CSF + Mod_PageSpeed
Centos 7.3 x64 + cPanel + CSF + Mod_PageSpeed + Let's Encrypt
Centos 6.9 x64
Centos 5 x64
Debian 6.0 x64
Debian 7.0 x64
Debian 8.0 Jessie x64
Debian 9.1 Strectch x64
Fedora 17 x64
Fedora 20 x64
Fedora 23 x64
Fedora 25 x64
Scientific Linux 6 x64
openSUSE 12.1 x64
Ubuntu 12.04 x64
Ubuntu 14.04 x64
Ubuntu 15.04 x64
Ubuntu 16.04 x64
Ubuntu 17.04 x64

All these can be installed to your VPS Server from the client area or the VPS Control panel

We currently have the following Operating Systems for KVM Servers;

Centos 7.3 x64
Centos 7.3 x64 + cPanel + CSF
Centos 6.9 x64
Centos 5.0 x64
Debian 6.0 x64
Debian 7.0 x64
Debian 8.0 Jessie x64
Fedora 17 x64
Fedora 20 x64
Fedora 23 x64
Fedora 25 x64
Scientific Linux 6 x64
openSUSE 12.1 x64
Ubuntu 12.04 x64
Ubuntu 14.04 x64
Ubuntu 15.04 x64
Ubuntu 16.04 x64
Ubuntu 17.04 x64
Debian Mate Desktop
Fedora Mate Desktop
CentOS KDE Desktop
Windows 10 Desktop
Windows Server 2012 Standard
Windows Server 2016 Standard
All these can be installed to your VPS Server from the client area or the VPS Control panel